Frequently asked questions
What does a DX agent do?
Agents introduce genuine buyers to DX using their own verified referral link and help them close their purchase with a Drixem Group company. When that deal is completed, you earn a commission.
How do I become a verified agent?
Register as an Agent and upload your IC or passport (or company registration). Once approved you receive a Verified Agent ID and your referral link on the Agent dashboard.
How is my commission calculated?
Commission is a flat amount per metric tonne, set by DX and shown on your dashboard. It is paid only when a buyer you referred completes a deal with a Drixem Group company (a direct subsidiary or an associate company). It is paid by DX from its own fee and is never added to the buyer's price.
Can I mark up or negotiate prices?
No. DX is a zero-markup platform. Agents cannot see, change or add to any quote. This protects buyers and sellers, and keeps your commission transparent.
How does the referral link track my clients?
When someone opens DX through your link, the referral is remembered for 60 days. If they register in that time, their account is linked to you. Agents cannot refer other agents.
When am I paid?
A commission becomes payable when the referred deal is marked completed. Our Finance team pays it to you and records the transfer reference, which you can see on your dashboard.
Is there a registration fee for agents?
Registration is USD 10 per year. During our launch period the first year is free: a coupon is applied automatically when you sign up.
Which deals earn commission?
Only deals completed with Drixem Group companies, meaning Drixem's direct subsidiaries and associate companies. Deals with independent third-party sellers, deals closed outside the platform, and deals where any margin was added earn no commission.
Where do my referred buyers' RFQs go?
RFQs from buyers who joined through your link are sent only to Drixem Group companies. This is how your commission is protected, so the best thing you can do is help your buyer close the deal with the Drixem Group company that quotes.
How can I help my buyer close the deal?
Make sure your buyer completes verification quickly, raises a clear RFQ (product, grade, volume, destination port, delivery window), responds to the quote in the deal room, and arranges the payment instrument on time. You cannot see prices, but you can keep the buyer engaged until the deal is completed.
Why does DX not allow middlemen to add margins?
Layers of brokers each adding a margin, and fake "mandates" circulating the same offer, are what damage trust in the palm oil trade. DX keeps the price between genuine buyers and producers and pays agents transparently, so everyone gets fair value and nobody wastes time.
Can I share prices with my clients?
No. Prices are private and confidential to the verified buyer they are meant for, and agents cannot see them. Your client sees their own quotes directly in their account.
How do I contact DX?
Send an enquiry from the Enquiries page. Every message and reply stays in your history.