Frequently asked questions
Who can join as a forwarder?
Licensed freight forwarders and logistics companies that ship palm oil products (bulk vessel, flexitank, ISO tank or container).
What documents do I need?
Company registration, your freight forwarding or customs agent licence, a trade or business licence, and delivery-guarantee insurance with EXIM Bank or another insurer approved by DX. Our team verifies them before your account is activated.
How do sellers use my rates?
Publish your rates by loading port and destination. When a seller quotes CFR or CIF to a buyer, they can choose your rate, and it appears as a separate freight line on the quote with your company name.
Is there a registration fee?
Registration is USD 50 per year. During our launch period the first year is free: a coupon is applied automatically when you sign up.
Which services and terms can I offer?
Ocean freight for CFR and CIF shipments by bulk vessel, flexitank, ISO tank or container, from Malaysian ports such as Port Klang and Pasir Gudang. For CIF you can also quote cargo insurance per MT.
Who can see my freight rates?
Your rates are shown only to verified sellers when they quote CFR or CIF to a buyer in that destination country. They are confidential and are not published to the public or to other forwarders.
How long do my rates stay valid?
Each rate has a "valid until" date. Expired or switched-off rates disappear from sellers' options automatically. Update rates regularly so sellers can quote with confidence.
How is the freight paid?
Freight is shown as a separate line in the deal. Payment of freight is arranged under the shipping contract for that deal, and the payment arrangement is confirmed in the deal room.
Is delivery-guarantee insurance mandatory for forwarders?
Yes. Like sellers, forwarders must hold delivery-guarantee insurance with EXIM Bank or another insurer approved by DX, and upload the certificate before activation.
How does DX keep out fake forwarders?
Every forwarder must upload company registration, a freight forwarding or customs agent licence, a business licence and insurance before approval. Parties who cannot actually move cargo, or who resell other forwarders' space with a margin, are not accepted. Sellers and buyers deal only with forwarders who can perform.
How is my star rating decided?
DX rates forwarders from 1 to 5 stars on criteria such as licence validity, insurance in force, on-time shipments and accurate documents. A higher rating makes your rates more attractive to sellers.
How do I contact DX?
Send an enquiry from the Enquiries page. Every message and reply stays in your history.